Return & Exchange PolicyAll orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.
What is an unsatisfactory item?
- Item with foreseeable loss or damage.
- Item with manufacturing defect.
- The item is customer's responsibility until it is returned us. It must be returned to us in its original condition.
- The cost of returning the item to us shall be beared by the buyer.
- The item must be returned to us within 7 days of receipt.
- Return and exchange is only applicable on MyMAT® and it is not applicable on the Accessories.
- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue an exchange. (e.g damages to be caused by customer's misusage, mishandle, etc.)
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.
Postages incurred for sending the items with issues back to us with be borne by customers and the items we sent back to customers after following up on the respective issues will be borne by us, the seller. Simply, customer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.
All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with POSLAJU services only.
We strictly do not offer any cash refund under any circumstances.
For any enquiry on the refund and exchange, please email (include all details stated in this policy) to us at email@example.com